Terms of service

General Terms and Conditions of Sale

1. Who we are and scope

1.1 These General Terms and Conditions of Sale ("Terms") govern the distance selling of golf apparel and accessories ("Products") offered on the website www.albagolf.it ("Site"), operated by Twentyfourseven S.r.l., with registered office at Via Palermo 10, 20121 Milano (MI), Italy, VAT No. 06027710968, REA (Business Register) No. MI1865560, certified e-mail (PEC) twentyfourseven@legpec.it, e-mail info@albagolf.it ("Seller").

1.2 The Site sells exclusively to consumers, meaning natural persons of legal age who purchase for purposes outside any business, commercial, craft or professional activity. The Seller may decline to process orders that do not meet this requirement.

1.3 The purchaser ("Customer") benefits from the protections provided for distance contracts by Italian Legislative Decree No. 206/2005 (the "Consumer Code"). Nothing in these Terms limits the rights granted to consumers by law.

1.4 The "Shipping", "Returns" and "Payments" pages of the Site form an integral part of these Terms.

2. How the contract is formed

2.1 The Customer may purchase as a guest or by creating an account. The Customer adds Products to the cart, where the final price and shipping costs are shown before payment.

2.2 Until clicking the order confirmation button that entails an obligation to pay, the Customer may change the selected Products and the data entered.

2.3 After placing the order, the Customer receives a confirmation e-mail with a summary of the purchase and a link to these Terms. The contract is deemed concluded when the shipping confirmation is sent.

2.4 The Seller may refuse an order, for example in the event of unauthorised payment, incomplete data or suspected fraud, and will refund in full any amount charged.

2.5 If an ordered Product is unavailable, the Seller will notify the Customer by e-mail and, within 14 days, refund the price of that Product and, if the order concerned only that Product, the shipping costs. The available part of the order will be shipped, unless the Customer asks to cancel it.

3. Prices and payments

3.1 Prices are in Euro and include VAT. Shipping costs are shown separately in the cart before the order is confirmed. For shipments outside the EU, customs duties and taxes are borne by the Customer, unless otherwise indicated at checkout.

3.2 Payments are processed by Shopify Payments and by the other providers shown at checkout: Visa, Mastercard, Maestro, PayPal, Apple Pay, Google Pay, Shop Pay. The Seller does not see or store full card details.

3.3 Where a currency conversion applies, the final amount charged may vary due to exchange rates and fees applied by the Customer's bank.

3.4 Discount codes are subject to the conditions stated when they are issued (validity, minimum spend, eligible products) and cannot be combined unless otherwise stated.

3.5 If a price is published as a result of an obvious clerical error, the Seller will notify the Customer before shipping and allow the Customer to either confirm the order at the correct price or cancel it with a full refund.

4. Shipping and delivery

4.1 The Seller ships by courier, to the address provided by the Customer, to Italy, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, the Czech Republic, Romania, Slovakia, Slovenia, Spain, Sweden, Hungary, Norway, the United Kingdom, Switzerland, Canada, the United States, Saudi Arabia, Bahrain, the United Arab Emirates, Israel, Kuwait, Qatar, China, South Korea, Japan, Hong Kong, India, Indonesia, Macao, Singapore and Thailand. Costs are shown on the "Shipping" page. Unless other terms are stated, delivery takes place within 30 days of the order (art. 61 Consumer Code).

4.2 The risk of loss of or damage to the Products passes to the Customer only when the Customer, or a third party designated by the Customer other than the carrier, takes physical possession of the Products (art. 63 Consumer Code).

4.3 The Seller is not liable for delays or failed deliveries caused by incorrect or incomplete shipping details provided by the Customer.

4.4 Upon delivery, the Customer is advised to check that the package is intact and that the number of parcels is correct. If the package is damaged, the Customer may accept it "with reservation", informing the courier, and notify the Seller as soon as possible. This check does not limit the Customer's right of withdrawal or warranty rights.

5. Right of withdrawal and returns

5.1 The Customer may withdraw from the contract without penalty and without giving any reason within 14 days of the day on which the Customer receives the Products (or the last Product, in the case of separate deliveries).

5.2 To withdraw, the Customer must send, within that period, an explicit statement by e-mail to info@albagolf.it stating the order number and the Products to be returned.

5.3 The Customer must return the Products within 14 days of notifying the withdrawal, following the instructions received. Return shipping costs are borne by the Customer.

5.4 The Seller will refund all payments received, including standard delivery costs, within 14 days of the withdrawal notice, using the same means of payment used for the purchase. The Seller may withhold the refund until the Products have been received or proof of their shipment has been provided.

5.5 The Customer may try on the Products as they would in a shop, to check their nature, size and fit. Products must be returned unworn, unwashed, free of odours or signs of use, with their original tags and packaging.

5.6 If the returned Products show handling beyond what is necessary to try them on, the Seller may deduct from the refund an amount equal to the diminished value, informing the Customer of the reasons (art. 57 Consumer Code).

5.7 Size or colour exchanges: the Customer may return the item and place a new order.

6. Legal guarantee of conformity

6.1 The Seller is liable for any lack of conformity that becomes apparent within 2 years of delivery, pursuant to art. 128 et seq. of the Consumer Code. The Customer must report the defect within 2 months of discovering it by writing to info@albagolf.it, stating the order number and, where possible, attaching photos of the defect.

6.2 The Customer may request replacement of the Product free of charge, unless the chosen remedy is impossible or disproportionately costly. If replacement is not possible or is not carried out within a reasonable time, the Customer is entitled to a price reduction or to terminate the contract and receive a refund.

6.3 The guarantee does not cover normal wear and tear, damage caused by improper use, washing not in accordance with the care label, or accidents.

6.4 The photos and descriptions on the Site represent the Products as faithfully as possible. Slight colour differences due to screen settings do not constitute a lack of conformity.

7. Personal data

7.1 The Customer's data are processed by Twentyfourseven S.r.l., as data controller, in accordance with Regulation (EU) 2016/679 (GDPR).

8. Governing law and disputes

8.1 These Terms are governed by Italian law. Consumers resident in another EU Member State nevertheless retain the protection of the mandatory provisions of the law of their country of residence.

8.2 Any dispute falls under the jurisdiction of the court of the consumer's place of residence or domicile, if located in Italy (art. 66-bis Consumer Code).

9. Final provisions

9.1 The Seller may amend these Terms at any time. Each order is governed by the Terms published on the Site on the date of the order.

9.2 If any clause is found to be null or invalid, the remaining clauses shall remain in full force and effect.

9.3 The Seller's tolerance of a breach shall not constitute a waiver of its rights.

10. Contact

For assistance, complaints or information about orders: info@albagolf.it – Twentyfourseven S.r.l., Via Palermo 10, 20121 Milano (MI), Italy.

Website Terms of Use

Access. By browsing the Site, the user accepts these terms of use. The Site is intended for personal, non-commercial use.

Intellectual property. The texts, photos, graphics, logos and design of the Site belong to Twentyfourseven S.r.l. or their respective owners and may not be copied, published or modified without written permission. The trademarks of the brands sold belong to their respective owners and are used solely to identify the Products.

Account. The user is responsible for keeping their login credentials safe and for any use of their account. In the event of unauthorised access, the user must notify the Seller immediately.

Content and availability. The Seller takes care to ensure the accuracy of the information and promptly corrects any errors reported. The Seller does not guarantee that the Site will be free of technical interruptions. Except in cases of wilful misconduct or gross negligence, the Seller is not liable for damages arising from use of the Site that does not comply with the law or with these terms.

Changes. The Seller may update the Site and these terms; the version in force is the one published.

Pre-order summary (to be shown at checkout)

The products on this Site are sold by Twentyfourseven S.r.l., Via Palermo 10, 20121 Milano (MI), Italy, VAT No. 06027710968. Before confirming, please read the General Terms and Conditions of Sale.

You have 14 days from delivery to withdraw without giving any reason, by writing to info@albagolf.it. Return the products within 14 days of your notice, unworn, unwashed and with their original tags. Return shipping costs are at your expense. We will refund you within 14 days using the same payment method.

All products come with a 2-year legal guarantee of conformity. For any questions, write to info@albagolf.it.